The Extra Mile 27: Carol Lobo

We can’t help but boast about having clients who express their delight at the service and experience on our platform! It’s no secret that we at ResellerClub go to great lengths to ensure a great experience for our resellers and we love to share stories which bear testimony to the claim!

Carol Lobo is a part of our BizDev team and has been at ResellerClub for less than a year but she has us pulling up our imaginary collars as we watch her put to use her ability to understand our clients’ needs and concerns.

bizdev-carol

Here are some instances where Carol has played our resellers’ angel:

Reseller: Ms. Marge Aberasturi

Company: VASupportPro Services

Marge was a dissatisfied customer of one of our competitors. Carol helped her with the migration process from the previous provider to our platform; this entailed purchasing her package and setting it up on the ResellerClub interface. Marge also faced a lot of issues pertaining to cPanel after she had purchased the package, which Carol helped her resolve. In the time duration that Marge spent with Carol, she was well settled in and was happy with the kind of service and guidance that she was offered.

In the reseller’s own words:

“I’m still relatively new to the ResellerClub platform, and the past two months or so of being a reseller here have proved to be a great experience.  I’ve been offering hosting service to bloggers and entrepreneurs in the Philippines for the past three years, and I’ve been a reseller for two other hosting providers in that time.  I have to say that the outstanding support I have received from ResellerClub is a far cry from the mediocre experience I’ve had with my other providers.  ResellerClub makes me feel a sense of belonging, I know my tickets are being attended to and I get steady updates from both the tech and the sales teams.  Their response time has been impressive.  And on more than one occasion, technical support has even initiated a call to make sure that my ticket has been resolved.  That to me is truly rare in this industry!  Carol has been awesome for making me feel that I am really valued as a customer.  It’s not that I need to feel important, but it is the way Carol really goes out of her way to reach out and make sure that support is present and reliable. And because of this, I’m already lining up most of my hosted accounts for migration to ResellerClub.”

Reseller: Mr. Mandeep Kaur

Company: Stunningpc

Mandeep was new to the business and required help in choosing a Hosting plan. He had queries pertaining to how the Reseller Account works. His primary focus was Hosting and Email solutions but was confused about which package to choose since his requirement was not very high and his client outreach was comparatively less. Carol helped him select the right package and set up his Email business and made sure that the integration was smooth.

In the reseller’s own words:

“We are so happy to be part of the wonderful company called ‘ResellerClub’ and to be connected with a supportive person like Carol. It’s true that when you have brilliant ideas, to get them across, you need lot of things to realize those; you need support information, trust and the premise. From the time we joined ResellerClub, whenever we needed all that, ResellerClub team, captained by Carol, has always been there with us to support us. A huge thanks to all at ResellerClub for the excellent support.”

Shridhar Luthria

General Manager & Business Head