Here’s another young gun in our camp, a charged-up live wire who is motivated to take on all issues faced by our clients – Swadha Sharma! An effortless conversationalist with a distinct ability to empathise, she is one of budding stars of our Account Management team.
Swadha who has been with us for just 6 months is already a pro at what she does! With her understanding of the industry and out-of-the-box solutions, she’s proved her worth not just to us at ResellerClub but also to all her resellers who can’t ask for more when they have a guardian like Swadha for their business!
Here’s a little more about Swadha:
Reseller: Mr. Andrew Green
Andrew Green (Andy) had some trouble with the integration of payment gateways with his supersite. He was not too clear with the processes of funds and billing as implemented in our system. Swadha went beyond her way to explain to Andy the nuances of the platform and the math around it, she also helped him understand how everyone – Andy himself, his resellers and customers involved in the chain are charged, the nuts and bolts of the billing methods followed in our business. The taxation engine, rigorously flexible pricing engine that allows telescopic and tenure based pricing and all other aspects that could possibly be tricky to understand were covered by Swadha, so that Andy could make the best use of these features.
Following a thorough walk through, she also assisted him with the integration of the payment gateway to receive payments from his customers and sub resellers, setting him up to get started with his business.
In the reseller’s own words:
“I am proud to say that your comprehensive expertise makes everything so much easier for us. All our queries regarding VPS installations to DNS configurations, Reseller Setups to pushing new IDN Domains, to name very few, are tackled with seemingly effortless ease. Thanks to ResellerClub for providing us with a dedicated Account Manager, more so someone like Swadha! Swadha understands what great customer service really is, and is always happy to help and lead us in the right direction. Your acknowledgement of urgency and quick-response habit reassures and inspires our team. Your loyalty and dedication have made it a pleasure doing business with ResellerClub and for that I would like to personally thank you.”
Reseller: Mr. Dut Majak
Company: South Web Hosting Co.LTD
Dut needed assistance with the various SSL certificates on our platform and was also apprehensive about the move from Thawte to Comodo certificates. Swadha helped him understand the specifications of each type of certificate, the advantages of each and a guide on how he could help his customers choose the one most appropriate for them. Keeping the nature of Dut’s business in mind, she helped him choose the best option for his business and then helped him with the integration of the certificate with his domains. She also advised him on the other security products he can upsell to his customers, to help him boost his ARPU (Average revenue per user).
In the reseller’s own words:
“I cannot express how much I appreciate and thank God for giving Swadha as our account manager! I am so glad to be a part of ResellerClub and having the opportunity to work with Swadha. Thanks for all the technical support, guidance, provide best solutions which we seek time and again. I’m really impressed with Swadha whom I can call the buddy I have at Resellerclub. Since the day I started working with her, we’ve come a long way and it’s helped us become better. She has helped us strengthen our high reliability and standing as a company in the country. Thanks for your uninterrupted assistance!”
Keep up the good work, Swadha, you make us very proud! 🙂