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At ResellerClub, we always strive to serve our resellers in the best possible manner. In addition to dealing with complex technical or system configuration related issues, we occasionally encounter instances where issues crop up due to exceptional or obscure stipulations associated with certain products. For instance, many ccTLDs have unique methods of registrant criteria verification, registration, renewal and transfer processes. Since some resellers/customers may be unaware of the extra stipulations, the transaction they attempt may…

In today’s complex web security environment, identifying a hack attempt is probably the biggest challenge one faces as hackers adopt intricate masking and trail-cleaning techniques. Everyday at ResellerClub, our support team comes across several seemingly innocuous issues that could appear to be fixed by minor tweaks or suggestions – but are actually traces of an attempted hack. We take security very seriously and our staff are regularly trained to stay abreast of developments that could help identify any suspicious incidences that could…

Customer Support is a critical piece of every business and we at ResellerClub recognize that your support to your customers is closely tied in with how well we can address any issues you face when you resell our products. Beyond technical expertise, support calls for presence of mind and application and here is an instance where our support executive had to rely on these qualities to tackle an issue faced by our reseller. Our reseller,…

As part of our constant efforts to give you the best reselling experience ResellerClub’s support team is geared to give you hands-on solutions for every possible issue you may encounter in the quickest possible time. This week we have one more instance where our support team tackled the issue faced by a Reseller with great presence of mind and splendid response time. One of our resellers who had recently purchased a VPS package was faced…

ResellerClub’s Domain Reseller platform offers various features and options for product management through an intuitive interface at great prices which is why we are such a popular provider of domains and hosting services. However the sheer variety of options and customizations that we support, which is usually impossible at most other providers, can appear daunting to a new user at times. We have meticulously prepared documentation that helps all of you navigate our platform and…

We’ve had a steady stream of appreciative comments on our previous “The Extra Mile” posts and it’s great to hear your insightful comments that help us improve our support. This week, ResellerClub’s support team was posed an issue that required a substantial level of ingenuity, initiative and commitment to be tackled and our superb support team got it spot on! Our Support Executive: Antu Stephen, a member of our support team, has been with us…

We all have certain key customers who mean a lot to us and are valuable to our business. When faced with an issue that threatens to put our business with such a customer in danger, panic is a natural reaction but it is imperative that we keep calm and ensure that we offer them the best and the quickest resolution. Here’s how one of our support executives addressed an issue that affected a key customer…

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