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I wish we had done this sooner – yesterday’s webinar went off pretty well. My biggest concern was to try and cover all that I wanted to, within 45 minutes – unfortunately that was close to deliver. While I covered the basic functionality available to Resellers within their control panels, I could not get in to the ideal level of detail. Having said that, the response suggested that the exercise turned out to be useful…

Hi! You have reached XYZ Ltd. Please press 1 for Sales, 2 for Support. etc *After having pressed 2* All our executives are currently busy. Your call is important to us.Please stay on the line. This Customer probably had a query that could be addressed in less than a minute, but had to wait a good 15 minutes to get an individual on the line. You know that this not only displeases the Customer but…