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Hi! You have reached XYZ Ltd. Please press 1 for Sales, 2 for Support. etc *After having pressed 2* All our executives are currently busy. Your call is important to us.Please stay on the line. This Customer probably had a query that could be addressed in less than a minute, but had to wait a good 15 minutes to get an individual on the line. You know that this not only displeases the Customer but…

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