Converting Site Visitors to Customers

Gone are the days when Companies and Business Units just wanted to create their presence over the internet. Today, an online presence is a lot more than that. Companies now want to make the most of their website, and have a personal equation with their Customer online. Thanks to the Live Chat Support System, Companies can do this and a lot more! Digging into the basics of Marketing and Customer Service, Live Support System has proved to be boon in converting Site Visitors into Customers and the impromptu assistance to their customers has made them experience Customer Delight! At ResellerClub, […]

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Login History

In one of our earlier articles called “Managing Company Users”, we saw how you can create various Company-Users and assign them to different roles like Billing, Sales and Support for greater control over processes handled by each department. Now, if you have multiple Users of your Control Panel you would obviously find the need to check their login history at some point of time. The Reseller Control Panel allows you to do exactly that. Not only can you check the various Users that have logged into the Control Panel between specific dates but you can narrow down your search to […]

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Set Mail Preferences

At every step of your relationship with your Customers and Sub-resellers (Whether it’s a Customer / Sub-reseller signing up on your website, an order being placed by a Customer of yours, or Funds being added by any of your Customers / Sub-resellers), we have taken care of keeping you and your Customers/ Sub-resellers aware of every interaction that you have with each other. Our system generates emails when any modification is made to a Reseller / Customer Account, that are sent out to all the parties involved, thus making it extremely convenient for you to manage your Reseller Business. These […]

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Why your Customers need Website Builder?

According to the Yankee group, close to 5 million small businesses in the US alone don’t have a website yet. Worse still, they have no clue as to how they could get one, thus, creating a huge potential for the sale of the versatile Website Builder Tool. This Tool can cater to all the needs of a Customer with limited patience, budget, and technical know-how and is still looking for a crisp and professional looking website. It is unfortunate that most tools in the market today fall vastly short of meeting the requirements of these novice users. The Website Builder Tool offered […]

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Are your customers effectively using their SSL Certificates?

One of our previous posts covered the advantages of buying a Digital Certificate – through confidentiality, message integrity, non-repudiation and authentication techniques (to name a few), Digital Certificates play a vital role in adding credibility and trust to your Brand. All this of course depends largely on the brand of Digital Certificate that is being used as well! We have that’s why tied up with the very best in the industry- Thawte. It is a Verisign Product and by far the most recognized Digital Certificate Brand out there. What’s more, the prices at which these are being offered to you […]

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Enhanced Customer Service with Live Chat

Hi! You have reached XYZ Ltd. Please press 1 for Sales, 2 for Support. etc *After having pressed 2* All our executives are currently busy. Your call is important to us.Please stay on the line. This Customer probably had a query that could be addressed in less than a minute, but had to wait a good 15 minutes to get an individual on the line. You know that this not only displeases the Customer but drastically affects customer relationship and leaves a long lasting negative impression. Soon enough this Customer will take your business to your competitor – not because […]

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Managing Company Users

Create various Company-Users and assign them to different roles like Billing, Sales and Support for greater control over processes handled by each department. For example, the Billing department can be assigned rights for Adding Funds, handling Invoice & Credit Transactions, etc. but will be restricted from performing any action on Support related issues such as Technical Modification and Assistance, etc. The Company-Users can be created from your Control Panel by going to Settings >> Company Users >> Add. You then need to fill up the form and designate the Billing, Sales or Support or a combination of the three roles […]

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Tax Engine

The Tax Engine allows you to collect any indirect charges (VAT, Sales tax, Service Tax, etc. ) that you wish to levy on your Customers/Sub-Resellers for the sale of any product. Using the Tax Engine, you can create unique customized tax rules which would automatically calculate the applicable Taxes based on various aspects such as the Product, location of the Customer/ Sub-Reseller and add this to the respective invoice. You can set these rules from your Reseller Control Panel by going to Settings >> Finance & Billing >> Configure Tax Rules. Please refer to our Tax Engine KnowledgeBase for further […]

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