We, at ResellerClub, revel in the success of our customers and are extremely proud of their stories. Having empowered over 200,000+ resellers across the globe, we feel contentment when we look at our customers’ journeys in retrospect.
One such reseller that makes us extremely proud is JustHostMe. We spoke to Jeffrey Mattingley, Founder of JustHostMe where he told us all about their experience of working with ResellerClub. Read on to know what Jeffrey has to say.
Company Name: JustHostMe
We spoke to: Jeffrey Mattingley
Website Link: https://www.justhostme.co.uk/
Favourite Control Panel Feature: Template customization and automation
I Choose ResellerClub Because: Competitive prices and automation through WHMCS module
Q1. When did you enter the Web Services Industry and where do you see your business going?
I founded the company in August 2007, since then we have expanded to become a reputable UK-based web hosting company. We aim to continue to provide consumers and businesses with quality web hosting and related web services.
Q2. What do you think is your secret to success and why do customers prefer JustHostMe?
Our secret to success is customer-care. We go above and beyond for our customers and make sure they are always satisfied. In return, we have seen the greatest expansion of our customer base from word of mouth referrals, simply because of happy customers.
Q3. Tell us a little about doing business in the UK? What are the most unique aspects of the market?
The UK market is very competitive with many providers and offerings. We have been established since August 2007 and have grown quickly to cement our position in the market as a reputable, affordable, reliable and quality web hosting provider. We have found that UK customers largely prefer locally hosted services, with UK-based support – we can provide both. Cloud hosting and virtual servers are extremely popular. With the challenges of Brexit on the horizon, we are continuing to innovate and looking to offer more of our services globally.
Q4. Is there any advice that you’d like to give others that are still learning the ropes in the Industry?
The industry is very competitive and challenging with continuous innovation, however, while spending time innovating and competing, it is important not to forget how important customer care and relationships are. Happy customers are the best recipe for growth and success.
Q5. You have been with ResellerClub since 2009. What do you think has changed over the years?
Innovation! The product portfolio has continually grown allowing us to offer more services and increase our revenue streams. We have also been impressed with the continual improvements with automation. Automation is key in our businesses, and ResellerClub has excelled with automation through WHMCS modules and integrations.
Q6. Could you tell us some interesting stories or anecdotes about your company?
The core of our business is within the family. Each family member takes a vital role in the functioning of JustHostMe. As the director of the company, our monitoring system alerted me to a server incident whilst I was on holiday on a cruise ship at sea, luckily, my fantastic team had it all under control within minutes, before I had the chance to swim ashore!
Q7. How has having ResellerClub as a partner helped your business?
Providing domain registration, transfers and renewals at low-cost have been essential to the growth of our business. This has allowed us to not only make a decent profit but also offer fantastic promotional pricing to our customers.
Q8: The recent COVID-19 pandemic has changed the ways businesses operate. Are you running your business remotely? If yes, how has your experience been thus far? What challenges have you faced and how have you overcome them?
Yes, our business is running remotely at present. All our staff is working from the safety of their homes, and we’re still here 24/7 as normal. With the great video and audio communication solutions available on the Internet today, the staff is able to easily communicate amongst each other and overcome any challenges really quickly. We’ve adapted quickly, and it’s ‘service as usual’ here at JustHostMe!
Q9. Please share feedback for your Account Manager, Simran
Simran is an excellent account manager, her attention to detail and efficiency is always perfect. She always provides us with updates on the latest products and services. Simran is an asset to ResellerClub, and she has greatly strengthened our business relationship.
That’s all from our chat with Jeffrey. Thank you for reading through this post and also, a big shout out to JustHostMe. Wishing you continued growth and success.