We, at ResellerClub, have always spoken gladly and wholeheartedly about our customers purely because of how proud their journeys make us feel. Having empowered over 200,000+ resellers across the globe, we only feel contentment when we look at our customers’ journeys in retrospect.
One such reseller that makes us extremely proud is Register.lk, who we’ve been working with since their inception. We spoke to Akhila Praveen CEO of Register.lk where he told us all about their experience of working with ResellerClub. Read on to know what Akhila has to say.
Company Name: Solution Infinity Pvt Ltd
We Spoke to: Akhila Praveen
Website Link: https://register.lk/
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I choose ResellerClub because:
When it comes to web hosting, the unexpected is bound to happen. That’s the reality of it. It could be a network-level attack or a server hardware failure. These could happen once in a few months or at regular time intervals. But when you provide ZERO downtime services- this is not acceptable. So irrespective of what the requirement is, we have teams that consist of experts – available 24/7 to troubleshoot the problem and provide solutions accordingly.
When it comes to the services we have with ResellerClub, the most important thing to mention here is their support level. It’s simply great! Customer Support is essential when it comes to data centers and their management. Our support team contacts ResellerClub whenever needed and their 24×7 support helps us mitigate and control any attacks or errors and provide and maintain our ZERO downtime policy. We would recommend ResellerClub because of their Support Level.
Q1. When did you enter the web services industry and where do you see your business going?
Register.lk was launched in 2017 and since then we have successfully passed many milestones to be the #1 Domain and Hosting Provider in our country. Our long-term goal is to be #1 in the world.
Q2. What do you think is your secret to success and why do customers prefer Register.lk?
Customer support! When it comes to data management and web hosting, providing an A+ Grade product alone is not enough. You must have excellent customer support. We are available 24/7 for all customer enquiries and provide instant support. That is our secret. In fact, we have a customer satisfaction score of over 96% and are working towards making it 99% before the end of this year.
Q3. Tell us a little about doing business in Sri Lanka. What are the most unique aspects of the market?
Before we entered the market, there weren’t any big players providing A+ Grade hosting in Sri Lanka. So the public used to obtain these services from international providers paying large fees. They had to contact support centers located in other time zones to have even a simple problem resolved. We understood that there was a clear gap between the expectation of the customers and the web service providers. In order to bridge this gap, we introduced high-quality services and products including A+ grade hosting with the exceptional support level.
In domain registration and hosting, 70% of the time your average customer is not a newbie. Therefore, starting from target advertising to providing support for multiple products, we identified that developers and industry professionals should be our main focus. We believe having different layers of expert support also added value in achieving our success in the country within two years.
Q4. Is there any advice that you’d like to give others that are still learning the ropes in the Industry?
Domain Registration and Web Hosting is one of the very few services which comes with a “Migration/Transfer” policy. Why is that a customer would want to transfer/ migrate from an existing product/ service provider to another? It could be mainly because either the quality of the product is compromised or due to lack of customer support.
Once you are able to provide a great product with an exceptional level of support, you will grow tremendously. If you are unable to provide A+ grade hosting due to expenses, in the beginning, we suggest pairing it with excellent customer support.
Q5. You have been with ResellerClub since 2017. What do you think has changed over the years?
Their service catalogue is broader now. That’s what you do when you grow and have a great support staff.
Q6. Could you tell us some interesting stories or anecdotes about your company? How has having ResellerClub as a partner helped your business?
As mentioned before, the unexpected is always bound to happen when it comes to web hosting and data management. We have had many instances which challenged our ZERO downtime policies. But ResellerClub support always worked with our support to maintain the uninterrupted services. I remember once we had a migration of nearly 1800+ industry websites due to service maintenance and it had to be done during off-peak hours and at once. ResellerClub support worked very closely with our support staff to do the unimaginable and it was done right on time with absolutely no data loss. That’s what I call exceptional support!
That’s all from our chat with Register.lk. Thank you for reading through this post and also, a big shout out to Akhila for patiently answering our questions.