Improving Renewal Rates

Domain Renewals are a critical part of the Domain Business. Apart from giving you the opportunity to increase your revenue, Renewals also help retain Customers, in turn giving you more opportunities to cross-sell and up-sell other TLDs and Products. Over the years, we’ve learned from our Resellers that the prime challenge lies in getting a Customer to Renew a Domain for the first time. Once a Domain has been renewed the odds of it being Renewed again improve significantly. In fact, this is a trend that holds true for all regions. For example, in data published by VeriSign, the first-time renewal rate for .COM […]

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The Next Step in Improving our Mail Service

In the past, we’ve discussed some of the issues we’ve faced on our email hosting platform, and our plans for making the platform significantly more stable and effective here. To that end, we’re taking the next step. Several email accounts that are currently on the older setup are going to be migrated over to the new storage architecture. This architecture, with its active-passive setup, will help provide a greater level of redundancy for the email services, and ensure that downtimes are minimized for such a mission critical service as email. Through this process, our intention is to keep the downtimes for users’ […]

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ResellerClub announces discounts on .CA and .EU this November

The company offers discounts of up to 55% on .EU and a $9.99 Introductory Price on .CA Domains. ResellerClub (http://www.resellerclub.com), a private – labeled end to end Web service provider, recently announced discounts on .CA and .EU Domain Names for the month of November. As a one-month introductory price for .CA, ResellerClub announced .CA Registrations, Renewals and Transfer-Ins for $9.99. Along with this, they also signaled the start of a .EU Promo with new one year .EU Registrations for $3.49. “We recently added .CA to our list of TLDs and with the great response we’ve already received, we decided to […]

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High Performance Storage for Mail Servers

For the past few months all our efforts have been concentrated towards boosting uptime.This would be done, by building redundancy around every hardware and software component that can fail. This, manifestly, holds true even for the mail storage boxes. We decided to invest in building what we internally call “rabbit pairs“, which are these powerful boxes with a huge storage capacity (upwards of 18 TB raw storage) and lightning fast IO responses by using tiered storage ( a mix of SSDs and slow SATA discs). Where does the redundancy come from? Here’s how.The rabbits are currently deployed in an Active-Passive […]

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Voting Partner Contest – Update

Here’s the Voting Scorecard for Resellers in the running to win an iPad (as on November 4th, 2010): Name Language Total Votes Ronnie Jarrouj Arabic 2022 Fadi Odeh Arabic 296 Ashraf Aly Arabic 243 Anouar French 674 Benabdallah French 413 Richard French 381 Francisco Montero Spanish(Spain) 889 Adrian Spanish(Spain) 490 Joseba Mirena Spanish(Spain) 84 Miguel Barbosa Portuguese 655 Paulo Lopes Portuguese 608 Pedro Dias Portuguese 302 Rafael López Spanish(Latin American/Mexico) 414 Armando Ruiz Spanish(Latin American/Mexico) 37 Jorge Rojas Spanish(Latin American/Mexico) 10 You can still vote for what you think is the most accurate translation. Head over to http://www.resellerclub.com/localization-vote to place […]

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A Great Start to our Voting Partner Contest!

We’ve been seeing a lot of action on the Voting front and here are the current rankings (as on October 21st, 2010): Name Language Total Votes Rank Ronnie Jarrouj Arabic 1113 1 Fadi Odeh Arabic 296 2 Ashraf Aly Arabic 199 3 Anouar French 520 1 Benabdallah French 413 2 Richard French 272 3 Francisco Montero Spanish (Spain) 524 1 Adrian Spanish (Spain) 183 2 Juan Jose Spanish (Spain) 76 3 Paulo Lopes Portuguese 578 1 Miguel Barbosa Portuguese 481 2 Pedro Dias Portugese 302 3 Rafael López Spanish (Latin American/Mexico) 399 1 Armando Ruiz Spanish (Latin American/Mexico) 37 2 […]

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A review of recent cPanel hosting issues – and the way forward

Over the past few days, we’ve discussed with several of you that the recent experience with cPanel Linux hosting has been less than ideal. The issues have predominantly been about websites taking considerable time to load. Naturally, we were extremely concerned by it.  This week, we undertook a comprehensive review of the Linux hosting setup in order to get to the bottom of this issue. In course of our investigation, we had to take some of the servers offline today (Tuesday) for brief periods ranging from 5 minutes on a couple of servers to 45 minutes on one server, during […]

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Vote on Translations and Win an iPad!

As one of the largest Reseller-Focused Registrars in the world, we partner with Resellers from over 240 countries. Naturally, with such a diverse clientele at hand, we realized that we needed to make our Products and Services as accessible to our Resellers and Customers as we possibly could. As a result, the Localization Partner Program was introduced in May 2010. A pioneering program, it is an on-going effort to support the translation of all system content into several languages. We picked a few languages for the first phase of our program and expect to take up many more in the […]

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