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ResellerClub’s Live Chat Service has been upgraded and is now LiveHelpGenie – a more power-packed product version of our old Engage Live Chat Service, with some really handy feature upgrades.

Several significant modifications have been made to this product apart from the enhanced interface. Please read ahead to understand the same:

A Few Feature Upgrades:

  • A Brand New Management Interface: More intuitive (and not to mention colorful), it definitely has a stronger appeal for your Customers.
  • Operator Interface Features: An important aspect that has been added here, is the Spell Check feature which would indicate the spelling error that you might have made while typing.
  • Enhanced Customization: The new version offers further customization and branding abilities that were not available with our earlier version.
  • Improvised Templates: The attempt here has been to give better designs that could blend well with your/your Customer’s website.
  • SSL Security: 128-bit SSL encryption secures all communication between the website visitor and the client’s chat operator.

Money Back Guarantee Update:

While this is the one place where we are reducing the benefit as of now, we are also working on a pro rated refund facility which will obviously offer a more distinct benefit to you as well as your Customers.
So for instance, if a package has been purchased for a duration of 18 months, and then a refund is requested at the end of 6 months, the refund sanctioned would be for the remaining months.

IMPORTANT – Support for the Service:

For specific products such as a Live Chat Product, specialized support becomes essential. Thus for any support related queries regarding the ‘LiveHelpGenie’ Live Chat Service, you can henceforth login to your Live Chat Management Interface (within your Control Panel) & click on Online Help, Or go directly to & create a support request there, Or even Chat Live with one of their support representatives.

This support desk will be in the best position to solve all issues or answer any queries related to the Live Chat product.