Important Notice – Changes to ResellerClub’s countries of Operation

As you may already be aware, ResellerClub is a US based entity and we are bound by law to adhere to the directives of the United States government. As a result of recent developments, we will no longer be able to support partners and clients from the state of Crimea and hence we will be unable to service any transactions with individuals and/or companies located in this region.

We have conducted an audit of all accounts on our platform based on account details including ZIP Code, Country , State, IP Address etc. to determine the list of clients from the above mentioned region. Based on the results of this  audit, we have 2 possible segments of clients who could be impacted:

  • Direct Resellers who are from Crimea
  • Resellers who are not from Crimea, but have sub-resellers or customers from Crimea

We have considered the below conditions from your account details as an indicator of your business being based in Crimea:

  • State listed as Crimea
  • Cities from the Crimean region
  • Country listed as Crimean Republic
  • Zip codes with first few digits between 95 to 99 or between 295-299 and country as Russia or Ukraine

Please read the section below that is relevant to you for more details on these changes.

Direct Resellers from Crimea 

We have determined that your company is located in the region listed above and hence we will have to cease providing our services to you. We cannot express how grateful we are for having had the opportunity to do business with you over all these years but unfortunately our hands are tied in this scenario. We assure you that we will assist you in making this transition to another provider easier.

If you believe that you have been incorrectly flagged as a business operating from the above listed region, please furnish a copy of government authorized documentation on an email to compliance@resellerclub.com so that we can  evaluate the validity of the same and decide on whether we can legally continue to do business with you. Please note that only the following documents will be accepted as valid proof – ID Proof for individual or registered business issued by your government which shows your residence / company address.

Impact:

The system will no longer be able to support Resellers, Sub Resellers and Customers from the state of Crimea from the 31st of March. This means that we will no longer be able to support your business with us including business done by your Sub Resellers and Customers. Your Resellerclub account and all associated domain, hosting and other product orders will be suspended on the same day. Hence we strongly recommend that you transfer your domains out to another provider who can support services in your region.

Our system will continuously assess the country of operation of all our Resellers, Sub Resellers and Customers by making checks on country data as filed with us, IP addresses, bank accounts etc. to ensure that we conform to the US regulations. You will NOT be able to edit your account details, add new orders, add new clients, modify existing orders or perform any other transaction that might contravene the laws applicable to us.

Impact Details and Timeline:

General

  • You will need to communicate the transition  to your impacted sub-resellers & customers in a way you see fit
  • You will not be able to change your country settings on your ResellerClub account
  • We recommend that you take CSV reports of any information you might require from your control panel, including sub-reseller details, order details, balances etc. immediately as you will not be able to access them post 31st of March
  • Any pending actions or transactions will be cancelled on 31st of March
  • All your products with ResellerClub will be deactivated on 31st of March
  • You will not be able to move accounts associated with these countries to other resellers/providers on our platform
  • The SuperSite and ResellerClub API will stop working for the affected accounts on the 31st of March
  • All existing accounts on our system from the affected countries will be suspended on the 31st of March
  • You will not be able to move accounts associated with these countries to other resellers/providers on our platform

Domains:

  • All Domain Names in your account will be suspended on 31st of March, so we urge you to transfer them to an alternate provider.
  • Your domains ceased to resolve starting 28th of February, but you will still be able to transfer them out till 31 March. However we suggest that you initiate transfers immediately.
  • You will not be able to initiate “Domain Move” associated with Registrants from these countries to other Resellers/providers on our platform
  • Free domain services currently offered by us like DNS, Domain Forwarding and Mail Forwarding will stop functioning on the 31st of March

Web & Email Hosting:

  • For only Email Hosting packages, we recommend that you download all your mails locally using any desktop client and arrange to migrate to another provider
  • For Web Hosting packages, we recommend that you download backups through cPanel or Plesk before the 31st of March
  • You will need to use those back-ups and start hosting elsewhere before the 31st of March post which the packages will be suspended.
  • For Website Builder services, we strongly recommend that you start using an alternate tool, we will not be able to provide backups of site-content or emails

It has been a great experience doing business with you and it is unfortunate that we are unable to continue supporting your business, but we hope you will allow us to extend our services for one last time as we assist you in ensuring a hassle free transition to your new providers.

Please stay tuned to our emails to keep up to date with developments in this transition. In case of any queries, please contact clientrelations@resellerclub.com

Resellers who are not from Crimea, but have sub-resellers or customers from Crimea

Your business is NOT directly impacted by this change, however, we have determined that some of your clients including sub-resellers or customers are located in the region listed above and hence we will have to cease providing our services to ONLY these few clients. We can assure you that the majority of your business will not be impacted and you can continue using ResellerClub to service clients from all other regions that you have already been catering to. We strongly recommend that you contact these impacted clients and migrate the services offered to them to an alternate provider who can support services in Crimea. We assure you that we will assist you in making this transition to another provider easier.

To obtain a list of clients under your ResellerClub Account who will be impacted as a result of these changes, contact your account manager.

If you believe that any of these clients have been incorrectly flagged as a business/individual operating from the above listed region, please furnish a copy of government authorized documentation on an email to compliance@publicdomainregistry.com so that we can  evaluate the validity of the same and decide on whether we can legally continue to do business with your client. Please note that only the following documents will be accepted as valid proof – ID Proof for individual or registered business issued by his/her government which shows his/her residence / company address.

Impact:

The system will no longer be able to support Resellers, Sub Resellers and Customers from the state of Crimea from the 31st of March. After the 30st, the system will continuously assess the country of operation of all our Resellers, Sub Resellers and Customers by making checks on country data as filed with us, IP addresses, bank accounts etc. to ensure that we conform to these regulations.

All your current services to countries other than those listed above will continue as usual. We will no longer be able offer any services only to sub-resellers and your/their customers from the above listed countries.

Impact Details and Timeline:

General

  • You will need to communicate the transition in a way you see fit to your impacted sub-resellers & customers
  • Impacted resellers and customers will not be able to change their country settings on their ResellerClub accounts
  • Any pending actions or transactions related to the affected accounts will be cancelled on 31st of March
  • All products with ResellerClub associated with the affected Sub-resellers/Customers will be deactivated on 31st of March

Sub Reseller/Customer Accounts:

  • Any Sub Reseller or Customer that has selected an affected country / state / city or Zip Code in their profile details or as a domain contact will be affected by this change
  • No new sub-reseller signups under your affected Sub-Reseller’s account will be possible
  • You will not be able to add new accounts from the affected region to your ResellerClub account
  • All existing accounts on our system from the affected countries will be suspended on the 31st of March
  • The SuperSite and ResellerClub API will stop working for the affected accounts on the 31st of March
  • You will not be able to move accounts associated with these countries to other resellers/providers on our platform

Domains:

  • All Domain Names in affected sub-resellers or customer accounts under your ResellerClub account will be suspended on 31st of March, so we urge you to transfer them to an alternate provider
  • You and impacted clients under your account will not be able to initiate “Domain Move” for Domains by Registrants from these countries to other Resellers/providers on our platform
  • Your domains will cease to resolve starting 15th of March, but you will still be able to transfer them out till 31st of March. However we suggest that you initiate transfers immediately
  • Free domain services currently offered by us like DNS, Domain Forwarding and Mail Forwarding will stop functioning for the impacted accounts on the 31st of March.

Web & Email Hosting:

  • For Web Hosting packages under affected clients, we recommend that you download backups through cPanel or Plesk before the 31st of March
  • For Email Hosting packages, we recommend that your impacted sub-resellers and customers use a desktop client to download all mails and make arrangements to migrate to another provider
  • The impacted sub-resellers and customers will need to use those back-ups and start hosting elsewhere before the 31st of March post which the packages will be suspended
  • For Website Builder services, we strongly recommend that you start using an alternate tool to service the impacted clients as we will not be able to provide backups of site- content or emails

It has been a great experience doing business with you and it is unfortunate that we are unable to continue supporting some parts of your business, but we assure you that we will continue offering our stellar service to you for all our other countries of operation. We will also assist you in ensuring a smooth transition to your new providers for the impacted accounts.

In case of any queries, please contact clientrelations@resellerclub.com