Planned to add live chat to your website and never did? Well, it might be more important than you think in this time of COVID-19! And although adding live chat to your WordPress website might seem complicated, it’s actually easy and takes only a few minutes.
By adding live chat to your website, you will be able to solve your visitor’s questions instantly and chances are they’re more likely to convert into customers.
In this article, you’ll learn how to add live chat to your WordPress website, but first, let’s discuss what are the benefits and why should you add it.
The Benefits of Adding a Live Chat to Your Website
We all have heard a million times that “customer is king” – and that’s true. Adding live chat gives your visitors more reassurance than anything else.
According to 99 Firms, 79% of consumers prefer live chats because they offer instant responses, and 63% of visitors who contact you via live chat on a website are more likely to return to your site.
Here’s the thing, 80% to 95% of visitors are in research mode, which means they’re looking for an answer to their query.
No matter how much FAQs you’ve covered about your product/services or within your blog article but the visitor may still have some questions in their mind.
That’s where live chat comes in and helps visitors to get instant answers without leaving your website.
Excellent communication via live chat can effectively help customers make the buying decision.
In a few words, the benefits of adding it will increase your sales, boost customer satisfaction, improve customer loyalty, enhance problem resolution, discover customer pain points, expand market reach, and much more.
How to Add Live Chat to your WordPress Website
There are tons of live chat plugins available — free as well as paid ones — but you’ve to choose the best tools to grow your online business.
So, for this tutorial, we’re going to cover two options viz. free and paid. For free live chat, we recommend Crisp and for the paid version, we say choose LiveChat Inc.
Adding Live Chat Using a Free Tool
Step 1: Create an Account on Crisp
To get started, head over to Crisp and create your account.
Now click on the “Get Started or Use Crisp for free” button and fill up the details.
Fill up the details by entering your email address, password, your first and last name then click Continue.
After that, add your website domain and the name of your website, and click on Continue.
That’s it, your account is created on Crisp and now it’s time to connect it with your WordPress website.
Step 2: Connect Crisp To Your WordPress Website
Once you have created an account on Crisp, the next step is to connect it to your WordPress website.
To connect it, head over to your WordPress dashboard. Click on Plugins » Add New.
Once you do that search for Crisp, then install and activate it.
Now, click on Connect with Crisp.
By clicking on it, you’ll be redirected to your Crisp account and if you’re logged in already, you’ll see a screen like this and if not, then log in to your account.
Now, click on Continue to link Crisp with WordPress.
And that’s it! Your Crisp account is connected with the WordPress site. Go to the front-end of your site and you’ll see a live chat added to the bottom-right corner of your screen.
Here’s how your live chat looks at front-end and back-end.
As you can see, if someone types a message, you’ll receive that message right within your Crisp account inbox.
You’ll also see from where the visitor is sending a message to you, which pages of your website they’re looking at and many more details.
Still not sure how to install a Crisp live chat on WordPress? Check out this tutorial.
Customize Your Crisp Live Chat
Now at this point, your live chat is activated and you’re able to start chatting with your visitors. As a next step, we recommend customizing it according to your brand.
It gives the visitor a more personal touch and builds trust in your brand.
To customize, do the following steps:
- Go to the plugins in the left tab.
- Search for Customization.
Now set your primary colours, welcome text, minimized text and position of your live chat as you want.
You could also change the avatar of your live chat to increase the credibility of your site.
To change the avatar, click on the Gear icon in the Crisp dashboard and then on Avatar.
Let’s see how it looks from the front-end.
Top Features Offered by Crisp
- Integration: Crisp can be integrated not just with WordPress but Shopify, Facebook Messenger, Prestashop and much more.
- Magic Browse (Our Favourite Feature!): This feature allows you to monitor how the visitors are really using your website. Additionally, you can take control of their screen as well so you can guide them.
An Advanced but Paid Crisp Alternative
You’ve learned the free method of adding live chat functionality to your website but the free one comes with limitations.
If you have a budget then we recommend you to use LiveChat Inc. because it’s an advanced live chat tool with great features.
However, it’s a paid solution with a 14-day free trial.
LiveChat offers three pricing plans:
- The Starter plan costs $16 per month per agent if billed annually or $19 month-to-month.
- The Team plan costs $33 per month per agent if billed annually or $39 month-to-month.
- The Business plan costs $50 per month per agent if billed annually or $59 month-to-month.
Adding LiveChat to WordPress
To get started, create a free account on LiveChat.
Once you get there, enter your email address and click on the Sign up free button.
Now, enter your personal details and click on Create account.
Next, you’ll see a screen like this and you’ve to click on Install LiveChat yourself.
Once you click on that, you can either install it by adding their code on your website or install their WordPress plugin.
We recommend installing their LiveChat plugin to your WordPress website.
To do that, head over to your website WordPress dashboard and go to Plugins » Add New and search for LiveChat.
Click on Install Now and then activate it.
Now, you have to connect the LiveChat plugin with your account.
Simply enter your login details and that’s it.
Starting a website is easy but to build a relationship with your visitors, you’ve to help them as much as you can and live chat is one of the most effective ways to do that.
We hope our guide on how to add live chat in WordPress helps you build that relationship.
If you have any questions or suggestions about this topic, feel free to comment below and let us know!