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Important: Unscheduled Orderbox Downtime

Published by andrew.a | Filed under Important Notifications, Support Announcements | On March 11th, 2009

Due to a major hardware failure at the Datacenter, the Orderbox Control Panel and associated services are currently undergoing an unscheduled downtime. Our System Admin Team is relentlessly in contact with the Datacenter and is actively working on replacing hardware and restoring data.

Affected services include the Orderbox Control Panels, Supersite/Partnersite, Whois services and the API. While you and your Customers would not be able to add new orders or manage existing ones, the orders themselves will not be affected. All Domain Names, Hosting Packages, Digital Certificates and other services will continue to function seamlessly.

This unscheduled downtime is expected to finish around 12:00 AM GMT on March 12. We are doing everything we can to bring the system up as soon as possible and will keep you posted on the same.

We apologize for the inconvenience and thank you for your patience.

——

Edit [11:50 PM GMT]: The data restoration process is taking longer than anticipated and the system is now expected to be up at around 06:00 AM GMT on March 12.

——

Edit [01:30 AM GMT]: We will take until 08:00 AM GMT, March 12, in order to complete the data restoration process which is currently underway. We are extremely sensitive to the inconvenience this downtime has posed to your business and are working relentlessly to resume services within the least possible time frame.

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March 11th, 2009

2 Responses to “Important: Unscheduled Orderbox Downtime”

  1. Mr.Paco (http://www.mrpaco.es) says:
    March 12th, 2009 at 4:13 am

    Hope no data is lost, i’m afraid that domain ownership data could be damaged. Your whois server is not working.

    Good luck!

  2. andrew.a (http://www.resellerclub.com) says:
    March 12th, 2009 at 6:29 am

    Data should not be lost Mr. Paco.

    Rest assured, we have adequate back up measures in place and have been very careful with all the data present on our system. Thus, we are confident that no data whatsoever should be lost in this process. In fact, we’re running several tests as I write this, just to double check this as well.

    Again, we’re working hard to have everything to return to normal, and appreciate your patience in this matter.

    Thanks once again for your support.

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