Company: Int2000.us We Spoke to: Jack Daous, CEO Website: www.int2000.us

Q1) When did you enter the Web Services Industry and where do see your business going? Int2000 Inc., as the name suggests, was started in the year 2000. We experienced a lot of ups and downs at the outset but we persevered and did our research of the market trends and eventually found the right partner that can help us become successful. We started in Europe and have now entered the U.S. market, which we hope will result in more profitable years to come. Q2) Could you tell us some interesting stories or anecdotes about your company?

Jack Daous, CEO

The Web Services Industry is a rough and tumble affair. There were times at the beginning that we have some doubts about our prospects because it is very hard for beginners to penetrate the market but through hard work and perseverance and finding the right connections we were able to make it and thrive.
Q3) What do you believe is your secret to success and why do customers prefer Int2000?

Like any other business in the service industry, variety of services at competitive prices and reliable quality customer service make us very attractive to customers.
Q4) Tell us a little about doing business in Florida? What are the most unique aspects of the market?
We choose to operate in Florida because of its advantageous geographical location. Our office is located in the Fort Lauderdale area which is in the middle of the tri-county district of Miami-Dade, Broward and Palm Beach counties. This area is well-known around the world for its beautiful beaches, five star amenities and year-round warm sunny weather. It also has international airports in each of the 3 countries that allow it to host numerous conventions and sports gatherings that will be part of our target market. This also allows us to easily get flights in and out to anywhere around the world especially since we do business also in Finland and Estonia.
Q5) Is there any advice that you’d like to give others that are still learning the ropes in the industry?
This is a service related business and as such if you provide good quality and reliable customer service, your customers will keep coming back to you and spread the word around among their friends. Make your customers happy and in turn they will make you happy on your way to the bank.
Q6) How important is Support to the Web Services industry. How has your experience with ResellerClub’s LIVE Support been?
Support is the main reason to thrive in a service related industry and ResellerClub’s LIVE Support has been very helpful through the years. There were earlier problems we experienced when we were starting our business but because of their proactive response to the problems we were able to solve them and everything has been very smooth ever since.
Q7) How has having ResellerClub as a partner helped your business?
When we started in the Web Service Industry, we were using a different company and we had a lot of problems that resulted in lost opportunities, but after we partnered with ResellerClub, our business has been growing every year. 2009 has been our best year so far and with our expansion into the U.S. market, we are hoping to grow by leaps and bounds. With the help of ResellerClub competitive pricing and reliable customer service we are assured that this will be a reality.

As announced earlier, the .CN Registry has made changes to its Domain Name Policy regarding the registration of new .CN Domain Names.

As a result, we have been forced to place .CN Registrations on DNO (Do Not Order) which means your Customers will be unable to Register new .CN Domains for the time being. Registrations will be unavailable till the Registry clarifies its policies and we are able to sufficiently analyze and deploy the new requirements as mandated by them. We expect this to take anywhere between 2 – 4 weeks.

Additionally, we are contacting the .CN Registry along with our fellow Registrars to seek clarification on policy changes and to ensure that future changes are made keeping your best interests in mind.

Rest assured, we are striving to make .CN Registrations available as soon as possible. In the meanwhile, if you have any questions or require any clarifications, feel free to contact your Account Manager or send an email to us at Sales@ResellerClub.com.

I would like to thank everyone who voted and expressed their opinion on whether or not all promos should be Opt-in Promos.

The poll results were unfortunately inconclusive as we had 45% Voters for all Promos being Opt-in Promos and 55% Voters against it.

However, thanks to the suggestions posted on the original blog post, especially by Oliver and Steve, we will now be changing the way we run all promos.

Moving forward, we will trickle all promos well before the start date and resellers can then log in and set their promo prices before the promo even begins. The promo prices will only be applicable from 0:00 UTC on the day the promo is scheduled to begin.

This new method has already been implemented with the .BIZ @ $3.99 promo, which is scheduled to begin on the 15th of December, 2009. Resellers can login and set the Promo prices for their Customers and Resellers and experience the changes first hand.

While most of our promos are run through the Promo Engine, we do often offer huge discounts through a direct price cut like the Transfer-ins @ Zero Markup Promo. However, unlike promos that are run though the promo engine, direct discounts are not automatically highlighted on the SuperSite. You would probably face the same issue if you wanted to offer an exclusive promo to your Customers by lowering your Selling Price.
To help anyone facing this issue, we put together this article on modifying the SuperSite to promote a special discount that is not offered through the Promo Engine.

Two spots on the SuperSite that you could use to promote a custom discount are:

1. Hot Deals Sidebar
2. Hot Deals Landing Page

1. To add a Promo to the Hot Deals Sidebar:
Go to: Manage Site » Edit/Translate Content Pages » Promos » Includes » Sidebar_promos_hotdeals.html
Here, in the Advanced Editor mode add the content that you want displayed.

Sample code: [Preview]

Alternatively, you can add promo content or a banner to the sidebar:
Dashboard » Manage Site » Edit/Translate Content Pages » Promos » Sidebar_promo_blurb.html
However, this content will not be part of the Hot Deals section. [Example]

2. To add content to the Hot Deals Page:
Go to: Manage Site » Edit/Translate Content Pages » Promos » Promos.html

In the advanced editor mode, enter the text that you want displayed on the page.
Sample Code: [Preview]

Let us know if you would like similar articles on any other modifications to the SuperSite.

Company: Etisa We Spoke to: Julio Palencia, Sales Manager Website: www.etisa.com.mx

The Etisa Team

We have 2 major offerings:
1. Web development, Web Hosting and Domain Names services.
2. Network and server configuration, Windows and Linux.
For the future, we expect to double our current team strength in the next 2 years and hopefully become one of the largest Hosting Providers in México and Latin America.
Q2) Could you tell us some interesting stories or anecdotes about your company?

We have migrated our accounts twice in the past; thousands of them, to different providers. We spent night and day migrating accounts for almost a week, just so that we can better our hosting services for our Customers. But now that we are with ResellerClub, that time is gone.
Q3) What do you believe is your secret to success and why do customers prefer Etisa?

One Golden Rule in our company is that if a Customer is not happy with our services, at any time, we will return his money. We strive to develop a trusting relationship with them.
We are also very proud of our customer support. We have a variety of ways that a customer can access support, and this is to make them sure their needs always reach us. We are the first line of support, and we work to make it a 100% reliable.
Q4) Tell us a little about doing business in Mexico? What are the most unique aspects of the market?
We currently sell our Hosting and Domain services mainly in México and Central America. However, we want to move on to South America and the South of United States, where the Spanish language is strong. In fact, we currently have some Customers from there, but it is not our main market.
There are many Companies that sell the same services in México. However, we believe that their weakness is support. A very far away support, just through tickets. Mexicans are not used to this. They prefer to have someone to speak to regarding their needs or the issues they are facing at that moment.
A very important characteristic of the market is that it is still growing and Customers are well aware of the multiple options they have. The best campaign for a company is word of mouth. A happy Customer will talk to others and tell them 10 great things about you. An angry customer will do exactly the contrary. That is why we believe in consistently offering great support, and even better service.
Q5) Is there any advice that you’d like to give others that are still learning the ropes in the industry?
For us, customers come first. And second. And third. There is no other way.
You either fulfill Customers’ needs or you don’t. We strive to always fulfill them.
Q6) What value has ResellerClub’s Unlimited Hosting added to your business?
There are 3 very important things here:
1. Domain Names with the admin panel for Customers
2. High quality hosting
3. Great support
We were working before with some other hosting providers, but support was their Achilles’ heel. Weak support and average hosting services as well.
What we want for our Customers is what we look for ourselves: great support that is always there for you.
Q7) How has having ResellerClub as a partner helped your business?
We have grown tremendously over the last 2 years. We are a better service providers now, and we are more confident that we can provide the best Hosting services available in the Mexican and the Latin American market. We have found in ResellerClub an extremely helpful partner, always changing and improving.